Privacy Policy
At Healing Oliver, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By accessing or using our website and our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
a. Personal Information
When you use our website to book and schedule appointments, make payments, or take mental health online screening tests, we may collect personal information such as your name, email address, phone number, and other relevant details necessary for providing our services.
b. Usage, Technical Information and Log Data
We may collect non-personal information about how you interact with our website, whenever you visit our Service, including your IP address, device information, browser type, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics of website activity. This information helps us analyze trends, improve our website’s performance, and enhance the user experience.
c. Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
a. Providing Services
We use the personal information you provide to schedule appointments, process payments, and offer personalized mental health screening tests. This information enables us to deliver our services effectively and provide you with the best possible user experience.
b. Communication
We may use your contact information to send you important updates related to your appointments, notifications, and marketing communications if you have opted-in to receive them. You can opt-out of these communications at any time.
c. Improve Our Services
We may analyze usage and technical information to improve our website, services, and user experience. This includes studying user preferences, identifying areas for enhancement, and enhancing our security measures.
3. Third-Party Services
We may use trusted third-party services, such as payment processors, to facilitate transactions and provide certain functionalities. These third-party services have their own privacy policies, and we recommend reviewing them to understand how your information will be handled.
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
4. Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
5. Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to access, correct, or delete any personal information we hold about you. You can also request a copy of your data or withdraw your consent for the processing of your personal information. To exercise your rights or if you have any questions regarding your data, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
Last updated: 01-10-2023
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@healingoliver.com or visit our contact page here.