Cancellation and Refund
At Healing Oliver, we strive to provide the best possible experience for our clients. We understand that circumstances may arise where you might need to cancel or seek a refund for our services.
Please take a moment to review our refund and cancellation policy outlined below:
1. Cancellations:
- If you wish to cancel your appointment, we kindly request that you provide at least 24 hours notice. This allows us to offer the slot to another client who may be in need of our services.
- Clients who fail to provide the required notice may be subjected to a cancellation fee.
2. Refunds:
- We offer a satisfaction guarantee for our services. If you are unsatisfied with the service provided, please let us know within 48 hours, and we will work with you to address any concerns and find a suitable solution.
- Refunds will be considered on a case-by-case basis, taking into account the nature of the service and the circumstances surrounding the request.
- In the event that a refund is approved, the amount refunded will be determined based on the unused portion of the service.
3. Contact:
If you have any questions, concerns, or requests, please contact us at hello@healingoliver.com or visit our contact page here.
Please note that certain services may have specific refund and cancellation terms outlined separately. In such cases, the specific terms provided will supersede the general policy mentioned above.
We appreciate your understanding of our refund and cancellation policy. By adhering to these guidelines, we can ensure the smooth operation of our services while providing the necessary flexibility to accommodate our clients’ needs. If you have any further questions or concerns, please do not hesitate to reach out to our team. Your satisfaction is our priority at Healing Oliver.